Travel Support & FAQs - Galapagos Tours | Turismo Paradise

Question 1

What is Turismo Paradise?

Accepted Answer

Turismo Paradise is a travel agency specializing in exclusive tours and personalized adventures in the Galapagos Islands.

Question 2

How can I book a tour?

Accepted Answer

You can book a tour through our website or by contacting us directly.

Question 3

What payment methods do you accept?

Accepted Answer

We accept various payment methods, including credit cards and bank transfers.

Question 4

What is your cancellation policy?

Accepted Answer

Our cancellation policy varies depending on the tour. Please refer to our Terms & Conditions for more details.

Question 5

Do you offer group discounts?

Accepted Answer

Yes, we offer group discounts for larger bookings. Please contact us for more information.

Question 6

Can I customize my tour?

Accepted Answer

Yes, we offer customizable tours to suit your preferences. Please reach out to us to discuss your options.

Question 7

Does the tour include meals?

Accepted Answer

Yes, all our daily tours include meals & water. The specific meals included will be detailed in the tour itinerary.

Question 8

Do you pick up from hotels?

Accepted Answer

Each daily tour has a meeting point that will be notified to passengers in advance so they can attend punctually.

Question 9

Do I need to bring my own snorkeling gear?

Accepted Answer

No, we provide snorkeling gear for all our daily tours. However, you are welcome to bring your own if you prefer.

Question 10

Will we have a guide throughout the tour?

Accepted Answer

Yes, all our daily tours are accompanied by a knowledgeable bilingual guide (English/Spanish) who will provide detailed information and assistance throughout the tour to ensure a memorable experience.

Question 11

What should I bring on the tour?

Accepted Answer

Bring a reusable water bottle to refill onboard.
 Wear your swimsuit and apply sunscreen.
 Bring comfortable walking shoes, as some areas are rocky and may be uncomfortable with sandals.

Question 12

Is it recommended to take a motion sickness pill before a tour?

Accepted Answer

Yes, if you are prone to motion sickness, we recommend taking a motion sickness pill before the tour. This will help ensure a comfortable experience during the boat ride.

Question 13

What is the difference between a tour and an experience?

Accepted Answer

A tour is a guided visit to a specific location or attraction, while an experience is a more immersive and personalized adventure that may include multiple activities, cultural interactions, and unique opportunities to connect with the destination.

Question 14

Who will meet us at the airport?

Accepted Answer

A bilingual guide will welcome you at Baltra or San Cristóbal airport, assist with luggage, and arrange transportation to your accommodation.

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